Principal Product Operations Manager - Grow

Guild is a company that believes talent is everywhere and that opportunity should be too. They are seeking a Principal Product Operations Manager for their Grow product area to lead high-impact strategic initiatives and enhance operational systems within the organization.

Responsibilities:

• Lead high-impact, cross-functional product initiatives end-to-end - from aligning teams and clarifying technical trade-offs to driving execution and measuring outcomes
• Translate product strategy into concrete execution plans by working closely with Engineering leaders on architecture boundaries, dependencies, sequencing, and technical trade-offs
• Own launch and release readiness across all stakeholders: teams are informed, equipped, and ready before anything ships
• Develop and refine operational systems, tools, and AI-enabled workflows to enhance the efficiency of Product, Engineering, Design, and Data teams
• Conduct regular audits of Grow’s R&D processes to identify friction, map system dependencies, and drive scalable improvements with clear operational standards
• Build and maintain operational playbooks, escalation frameworks, and governance models
• Establish operating cadences for Grow, with a bias toward reducing coordination overhead and protecting time for high-value work
• Design and continuously evolve the end-to-end product delivery system for Grow - intake, prioritization, planning cadences, release readiness, and delivery standards
• Define and own delivery performance metrics and dashboards; use data to identify trends, diagnose systemic issues, and validate impact of improvements
• Identify where AI can be embedded across the product development lifecycle.Design and test AI-assisted workflows; validate impact before scaling broadly
• Model responsible, high-leverage AI use for the broader P&E org
• Assess tooling gaps, lead vendor conversations, and ensure tools are appropriate, integrated, and adopted across Grow
• Facilitate alignment across Product, Engineering, Design, Data, GTM, EPS, and Operations - ensuring priority clarity and seamless execution
• Establish feedback loop infrastructure so customer, partner, and operational signals reach the roadmap systematically
• Build communication norms and shared artifacts that scale across teams and reduce coordination overhead

Requirements:

• 12+ years of experience in Product Operations, Technical Program Management, Product Management, or a related role on Product Teams
• Proven track record of designing and scaling product delivery systems across multiple teams or product areas
• Experience leading cross-functional product initiatives end-to-end with accountability for outcomes
• Hands-on experience designing or prototyping AI-assisted tools and workflows - not just familiarity with AI tools
• Strong analytical mindset - you define metrics, build dashboards, and use data to drive decisions, not just report on them
• Expertise with agile methodologies and associated tooling (Jira, Confluence, etc.)
• Experience operating autonomously at senior IC or staff level with demonstrated influence across engineering and product leadership