Guild is a company that believes talent is everywhere and that opportunity should be too. They are seeking a Principal Product Operations Manager for their Grow product area to lead high-impact strategic initiatives and enhance operational systems within the organization.
Responsibilities:
- Lead high-impact, cross-functional product initiatives end-to-end - from aligning teams and clarifying technical trade-offs to driving execution and measuring outcomes
- Translate product strategy into concrete execution plans by working closely with Engineering leaders on architecture boundaries, dependencies, sequencing, and technical trade-offs
- Own launch and release readiness across all stakeholders: teams are informed, equipped, and ready before anything ships
- Develop and refine operational systems, tools, and AI-enabled workflows to enhance the efficiency of Product, Engineering, Design, and Data teams
- Conduct regular audits of Grow’s R&D processes to identify friction, map system dependencies, and drive scalable improvements with clear operational standards
- Build and maintain operational playbooks, escalation frameworks, and governance models
- Establish operating cadences for Grow, with a bias toward reducing coordination overhead and protecting time for high-value work
- Design and continuously evolve the end-to-end product delivery system for Grow - intake, prioritization, planning cadences, release readiness, and delivery standards
- Define and own delivery performance metrics and dashboards; use data to identify trends, diagnose systemic issues, and validate impact of improvements
- Identify where AI can be embedded across the product development lifecycle.Design and test AI-assisted workflows; validate impact before scaling broadly
- Model responsible, high-leverage AI use for the broader P&E org
- Assess tooling gaps, lead vendor conversations, and ensure tools are appropriate, integrated, and adopted across Grow
- Facilitate alignment across Product, Engineering, Design, Data, GTM, EPS, and Operations - ensuring priority clarity and seamless execution
- Establish feedback loop infrastructure so customer, partner, and operational signals reach the roadmap systematically
- Build communication norms and shared artifacts that scale across teams and reduce coordination overhead
Requirements:
- 12+ years of experience in Product Operations, Technical Program Management, Product Management, or a related role on Product Teams
- Proven track record of designing and scaling product delivery systems across multiple teams or product areas
- Experience leading cross-functional product initiatives end-to-end with accountability for outcomes
- Hands-on experience designing or prototyping AI-assisted tools and workflows - not just familiarity with AI tools
- Strong analytical mindset - you define metrics, build dashboards, and use data to drive decisions, not just report on them
- Expertise with agile methodologies and associated tooling (Jira, Confluence, etc.)
- Experience operating autonomously at senior IC or staff level with demonstrated influence across engineering and product leadership