Customer Success Manager

UPS is a global, well-known company seeking to launch careers in customer success and account management. The role is ideal for students and recent graduates, focusing on managing small business customer accounts and driving customer satisfaction and retention.

Responsibilities:

• Manage a high volume of small business customer accounts
• Serve as the main point of contact for customer questions and support
• Conduct virtual check-ins to drive satisfaction and retention
• Identify opportunities to improve customer value and product adoption
• Collaborate with sales, support, and operations teams

Requirements:

• Student in final year or recent graduate (0–4 years experience)
• Strong communicator with great organizational skills
• Comfortable managing multiple customers and tasks
• Interested in customer success, business, or logistics
• Data-driven mindset; internship experience a plus
• Must be authorized to work in the U.S