Enterprise Customer Success Manager

Role Overview

• Managing Enterprise accounts, primarily working with dental office leadership and central office leadership
• Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
• Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team
• Assist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansion
• Plan account expansion initiatives and targeted campaigns for accounts with lower usage
• Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
• Employ the total office concept, ensuring every member of the dental office staff is engaged
• Upsell new modules and software additions to existing customers.

Requirements

• 5+ years of experience in customer success in SAAS or similar product
• Previous Experience with renewals
• Excellent communication and interpersonal skills
• Bachelor’s degree or extensive experience
• Experience in Management Consulting
• Excitement to learn about artificial intelligence, insurance, dentistry, and technology
• Strong work ethic and hustle to achieve results in a high-growth startup environment
• Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required

Benefits

• Competitive Compensation and Equity
• Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet
• regardless of location
• 401k plans with a matching program
• Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
• Life and AD+D Insurance
• 8 weeks Paid Parental Leave
• Optional HSA with Employer contribution
• Flexible Time Off and company paid holidays
• Annual Learning and Development Stipend