Talent Groups is seeking an experienced NICE CXone professional to design, implement, and optimize IVA and omnichannel contact center solutions. The role involves hands-on development in CXone Studio, system integrations, and end-to-end project delivery.

Responsibilities:

Design and implement IVA/IVR workflows using NICE CXone Studio
Configure ACD, routing strategies, and omnichannel experiences (voice, chat, email, SMS)
Integrate CXone with CRM and backend systems via APIs and webhooks
Lead end-to-end implementation: requirements, design, testing, and deployment
Monitor performance, troubleshoot issues, and optimize call flows
Collaborate with IT/business teams and provide training & documentation

Requirements:

5+ years in contact center technology, with 2+ years in NICE CXone
Hands-on experience with IVA, IVR, and CXone Studio
Strong knowledge of APIs, integrations, and data exchange
Excellent communication and stakeholder management skills
NICE CXone certifications preferred

NICE CXone & IVA Implementation Specialist/Engineer

Key skills

About this role

Responsibilities:

Requirements: