Enterprise Customer Success Manager

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. They are seeking a Customer Success Manager to onboard, implement, and manage relationships with their Enterprise customers, ensuring satisfaction and driving growth opportunities.

Responsibilities:

• Own implementation and onboarding, including project‑managing technical integrations with internal and client teams
• Build and nurture strong, strategic, long‑term relationships across all levels of client organizations
• Develop and execute strategic account and BoB plans, including growth and expansion strategies
• Use data, analytics, and industry insights to communicate value, deliver QBRs, and influence client decisions
• Identify and execute on upsell, cross‑sell, and multi‑product expansion opportunities while proactively managing retention and churn risk
• Lead cross‑functional collaboration and CX process‑improvement efforts to solve complex customer challenges
• Cultivate partnership opportunities (speaking engagements, testimonials, pilots, claims/ROI analyses) and travel to client sites ~1x per quarter

Requirements:

• Bachelor's degree and 6+ years of relevant professional experience
• Proven experience owning post‑sales implementation in collaboration with technical teams
• Background working with organizations ranging from startups to Fortune 50 enterprises
• Experience in field sales or account management focused on upsell, cross‑sell, and renewals
• Demonstrated success managing complex projects and using data to tell stories and drive decisions
• High proficiency with Salesforce, Excel, PowerPoint, and Google Suite
• Proven strategic account leader with proactive, solution‑oriented salesmanship and consultative approach
• Strong relationship builder with high emotional intelligence, executive presence, and excellent communication and presentation skills
• Ability to understand complex commercial relationships and advocate for the collective voice of the customer internally
• In‑depth knowledge of healthcare analytics and data, with strong ability to tell a story with data
• Highly organized, strong judgment and prioritization, and comfort leading cross‑functional workstreams
• Collaborative team player who contributes to CX thought leadership and process improvement
• Experience with large enterprises and understanding of chronic disease prevention, US healthcare, digital health, and startup environments