Key skills
Program ManagementComplex ImplementationsHardware InstallationsSoftware ImplementationsCRM ToolsProject Management ToolsSalesforcePMP CertificationIndustrial Environment ExperienceIoT Environment ExperienceStakeholder ManagementNavigate AmbiguityProcess OrientationProject ManagementAICRMCommunication
About this role
Augury is a leader in Industrial AI, dedicated to transforming how people and machines work together for enhanced productivity. The Project Operations Manager will be responsible for the end-to-end delivery of complex customer deployments, ensuring projects meet expectations and drive operational excellence.
Responsibilities:
- Lead projects from post-sale handoff through implementation and closeout
- Ensure projects are delivered on time, within scope, and aligned with customer expectations
- Act as the primary point of contact for escalations, driving timely resolution
- Manage projects against defined SLAs to ensure a consistent, high-quality customer experience
- Maintain accurate project forecasting and visibility across systems (e.g., Salesforce)
- Identify risks to scope, timelines, or margins and proactively escalate and resolve
- Oversee multi-site and global implementations, including hardware installations and maintenance workflows
- Ensure alignment across product, field operations, and customer stakeholders
- Adapt communication and execution strategies based on customer needs and personas
- Identify opportunities to improve project delivery, standardization, and efficiency
- Contribute to cross-functional initiatives that enhance operational scalability
- Balance structured processes with flexibility in complex or ambiguous situations
Requirements:
- 5+ years of project or program management experience in a fast-paced, cross-functional environment
- Experience managing complex implementations (hardware + software preferred)
- Strong operational rigor with experience using CRM and project management tools (Salesforce preferred)
- Proven ability to manage stakeholders, navigate ambiguity, and drive outcomes
- Strong communication skills with the ability to influence across technical and non-technical audiences
- Process-oriented mindset with a focus on scalability and continuous improvement
- PMP certification or equivalent is a plus
- Experience in industrial, IoT, or hardware-driven environments is a plus