Customer Service Representative (Bilingual: French/English) Remote

Concentrix is a forward-thinking global organization that values inclusivity and career growth. The Customer Service Representative - Remote (Bilingual: French / English) role involves providing exceptional customer service and technical support through various communication channels while working from home.

Responsibilities:

• Provide inbound customer support using a call flow guide in the customer’s preferred language (French or English)
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Requirements:

• The ability to speak fluent French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Familiarity with iOS and/or MacOS, or comparable technology