Senior Director, Project Manager

Gainwell Technologies is a company that focuses on solving business challenges and enhancing operational efficiency. The Senior Director CX Enterprise PMO is responsible for the strategic oversight of all CX Enterprise projects, ensuring efficient delivery of services while collaborating with various stakeholders to drive operational excellence.

Responsibilities:

• Oversee business activities to ensure a high standard of professional excellence is maintained among staff members
• Direct business function including approval of overall project plan, budgets, and work breakdown structure
• Establish and implement short- and long-term strategies to deliver services to customers within reasonable schedules and budgets
• Communicate broadly to help ensure overall coordination for cross-functional teams
• Drive consistency and standardization across accounts, reducing variation and improving efficiency
• Define and enforce clear metrics that drive informed decision-making and continuous improvement
• Create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions
• Lead the development and use of enterprise specific dashboards to provide real-time visibility into project posture, performance, and risk
• Represent the Enterprise PMO in client meetings, governance forums, and strategic discussions
• Develop and implement project engagement frameworks that promote proactive communication, responsiveness, and trust-building
• Collaborate with cross functional teams to ensure cross-functional coordination and timely resolution of project risks
• Align continuous improvement efforts with healthcare-specific requirements, including Medicaid program mandates and state/federal regulations
• Manage and lead a team of Enterprise Project Managers
• Experience working with concepts, practices, and procedures in Project Management
• Identify and manage existing and emerging risks from business activities and implement mitigation strategies to improve performance
• Experience working with management implications of various forms of financial data
• Strong communication skills needed to interface with high-level customer representatives
• Strong strategic management and planning skills
• Ability to publicly represent company with internal and external clients
• Ability to use own judgment and initiative in problem resolution
• Ability to document and mitigate risks related to Transformation efforts

Requirements:

• 12 or more years of project management experience and healthcare account management or customer contact center leadership, with at least 8 years in leadership roles
• Proficient with Microsoft Office suite and hardware and software applications to manage projects (MS Project, MS Visio, etc.)
• Relevant certifications such as Project Management Professional (PMP) is required
• Extensive experience in project management, including leadership roles with a focus on strategic planning, program development, and operational management
• Experience in building and managing comprehensive project management programs, including metrics, dashboards, and continuous improvement initiatives
• Proven track record of building and managing high-performing teams, developing and implementing comprehensive PMOs, and driving continuous improvement initiative
• Knowledge of and experience managing diverse project teams across business operational areas (Authorized Services, Customer Contact Centers, Mailroom, Pharmacy, Provider Enrollment, etc.) and Industry DDI (design, develop, and implementation) acumen of Healthcare/Medicaid modules are also preferred
• Strong written and oral communication and interpersonal skills to work effectively with team members, customers, and clients
• Strong communication skills needed to interface with high-level customer representatives
• Strong strategic management and planning skills
• Ability to publicly represent company with internal and external clients
• Ability to use own judgment and initiative in problem resolution
• Ability to document and mitigate risks related to Transformation efforts