Tucker Parker Smith Group (TPS Group) is a leading Southern California utility provider seeking a detail-oriented and customer-focused Program Assistant II. This role involves supporting a high-volume Customer Service team by handling inbound calls, coordinating customer requests, and maintaining accurate records.
Responsibilities:
- Handle high-volume inbound calls, providing support and accurate information to customers
- Coordinate and process customer requests, ensuring timely follow-up and resolution
- Maintain and update records with a high degree of accuracy and attention to detail
- Collaborate with cross-functional teams including Management and Processing teams
- Support daily operations by managing intake, tracking requests, and ensuring proper documentation
- Identify and escalate issues as needed while maintaining a strong customer-first mindset
Requirements:
- High school diploma or equivalent required
- 2+ years of customer service experience, preferably in a high-volume call center environment
- Strong attention to detail and ability to manage large workloads efficiently
- Excellent communication and interpersonal skills
- Ability to learn quickly, take initiative, and work independently in a remote setting
- Strong organizational and problem-solving skills
- Experience in the utility industry is a plus