Customer Service Specialist

Tucker Parker Smith Group (TPS Group) is a leading Southern California utility provider seeking a detail-oriented and customer-focused Program Assistant II. This role involves supporting a high-volume Customer Service team by handling inbound calls, coordinating customer requests, and maintaining accurate records.

Responsibilities:

• Handle high-volume inbound calls, providing support and accurate information to customers
• Coordinate and process customer requests, ensuring timely follow-up and resolution
• Maintain and update records with a high degree of accuracy and attention to detail
• Collaborate with cross-functional teams including Management and Processing teams
• Support daily operations by managing intake, tracking requests, and ensuring proper documentation
• Identify and escalate issues as needed while maintaining a strong customer-first mindset

Requirements:

• High school diploma or equivalent required
• 2+ years of customer service experience, preferably in a high-volume call center environment
• Strong attention to detail and ability to manage large workloads efficiently
• Excellent communication and interpersonal skills
• Ability to learn quickly, take initiative, and work independently in a remote setting
• Strong organizational and problem-solving skills
• Experience in the utility industry is a plus