Bilingual Customer Service Representative

Canon Canada is a leading provider of digital imaging solutions and is seeking a Bilingual Customer Service Representative. The role involves responding to customer inquiries, maintaining records, and ensuring customer satisfaction through effective communication.

Responsibilities:

• Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
• Ensure issues are thoroughly investigated and determine appropriate action for resolution
• Maintain accurate records and documentation of changes to account information through the CCTS database
• Maintain knowledge and awareness of all company policies and procedures
• Follow all current departmental procedures, processes and methodologies
• Escalate any unresolved customer concerns to the Manager
• Assist on special projects as assigned by the Manager; Other duties as required

Requirements:

• Customer service / call center experience
• Bilingual (French & English)
• Exceptional customer service skills with a strong 'customer first' attitude
• Good organizational skills and strong time-management techniques
• Works well under pressure and in a fast-paced environment
• Display high ethics, character and commitment to business policies and decisions
• Display initiative in handling problems, be a team player and support changes
• Experience working in a customer service role
• Comfortable spending the majority of your day on the phone
• Basic computer skills