Customer Success Manager

GetDandy is an AI-powered revenue center for local businesses, helping over 10,000 SMBs capture lost revenue. They are seeking a Customer Success Manager to drive growth by managing customer portfolios, ensuring retention, and expanding customer engagement with their AI Revenue Center products.

Responsibilities:

• Run proactive check-ins and performance reviews
• Reframe value using ROI and revenue generated (Dandy Dollars)
• Turn at-risk customers into retained accounts
• Handle 'not seeing value' conversations and resolve them effectively
• Identify opportunities to expand customers into: AI Voice Agent, AI Texting Agent, Web Chat / Google integrations
• Convert customers from legacy products into full AI Revenue Center plans
• Introduce and sell performance-based pricing (percentage of Dandy Dollars)
• Manage a large book of SMB accounts
• Drive outbound engagement (calls, texts, email)
• Own your pipeline of expansion opportunities
• You are measured on: Net Revenue Retention (NRR), Expansion revenue, Churn reduction

Requirements:

• Experience working with small/local businesses (critical)
• Background in one of: Account Management, Customer Success, Sales (SMB-focused), Marketing services for SMBs
• You can explain ROI in simple, clear terms
• You're comfortable having direct, sometimes tough conversations
• You can turn skepticism into opportunity
• You are proactive—not reactive
• You enjoy working with small business owners (and understand how they think)