SVP Customer Advisory Services

EVS Broadcast Equipment is seeking an SVP Customer Advisory Services who will act as a senior strategic advisor to customers in the media industry. The role involves engaging with executive stakeholders to navigate technology transitions and operational transformations, and providing insights that drive business outcomes.

Responsibilities:

• Act as a trusted advisor to senior leaders in broadcast and media organizations
• Lead strategic discussions on infrastructure evolution, transformation, cloud, automation, and long-term investments
• Help customers frame challenges and define transformation strategies
• Engage customers early in their decision journey, before formal opportunities exist
• Support definition of priorities, transformation scenarios, and long-term roadmaps
• Influence future RFPs and investment decisions through early advisory
• Partner with Account and Key Account Managers on long-term engagement strategies
• Contribute to executive briefings, workshops, and account planning
• Position EVS as a strategic transformation partner
• Align with Sales and Solution Architects to convert advisory engagements into opportunities
• Ensure clear understanding of customer priorities and strategic direction
• Contribute to Global Solution Units through market insights and customer feedback
• Support evolution of solution roadmaps and business models
• Participate in strategic discussions with leadership on complex customer needs
• Represent EVS in industry events and thought leadership initiatives
• Share insights on market trends, customer priorities, and competitive landscape

Requirements:

• Significant experience in broadcast, media technology, or related industries
• Proven track record engaging with senior executive stakeholders
• Experience in technology strategy, transformation programs, or complex infrastructures
• Strong understanding of industry trends and emerging technologies
• Solid understanding of media production ecosystems and broadcast workflows
• Ability to connect domain expertise with EVS's broader solution portfolio
• Capacity to operate across multiple domains while maintaining strategic perspective
• Strong strategic advisory and consulting mindset
• Excellent executive communication skills
• Ability to simplify complex technical topics into business value
• Strong relationship-building capabilities at senior levels
• High level of influence and credibility
• Cross-functional collaboration across Sales, Marketing, Technology, and R&D
• Autonomous, structured, and outcome-oriented
• Full proficiency in English
• Any other language is an asset