LogicMonitorRemote
GSI Sales Engineer
United States of America
Full Time
3 hours ago
$108,000 - $135,000 USD
No H1B
Key skills
Sales EngineeringSystem AdministrationLinux AdministrationWindows AdministrationNetwork AdministrationVirtualizationStorage SystemsLoad BalancersWMIPerfMonJDBCSNMPSMTPJMXWeb ServersActive DirectoryDatabasesScriptingAI ToolsRubySQLPowerShellAIMySQLSalesforceSales
About this role
LogicMonitor is an AI-first hybrid observability platform dedicated to providing visibility and actionable intelligence across digital infrastructure. The GSI Sales Engineer will support the technical evaluation of the platform during the pre-sales process, train the sales team, and ensure customer satisfaction through technical expertise and support.
Responsibilities:
- Perform SE duties on trial calls as scheduled by AEs. Includes technically understanding prospect needs, technology skill level, and supporting AEs with requests to perform technical product demos and perform/assist trial set ups or expansion
- Trial optimization (proactively adding dashboards, creating sample reports, etc. for all trial prospects)
- Lead technical/product training for new sales personnel on an ongoing basis
- Day-to-day product/technical support for trial prospects
- Log meetings and technical notes in SalesForce pertaining to the POV for each call (or onsite) with the customer
- Demonstrates the technical aspects of how the product solves specific customer problems, and translates specific customer problems into technical solutions
- Identifies all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process
Requirements:
- Bachelor's Degree in Computer Science or technical degree preferred
- 5+ years experience in SysAdmin or Sales Engineering role
- Able to articulate technology and product positioning to both business and technical users
- Able to establish and maintain strong relationships throughout the sales cycle
- Experience in Linux and or Windows/Network administration and operations including the following technologies desired: Virtualization (VMWare, Hyper-V, Xen Server, etc…), Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…), LoadBalancers (f5 bigIP, Netscaller, Barracuda, etc…), WMI, PerfMon, JDBC, SNMP, SMTP, JMX, Webservers (IIS, Apache, Tomcat, etc…), Active Directory, Database (SQL, MySQL, Postgress, etc…), Scripting (groovy, powershell, ruby, etc...)
- Experience using AI tools to enhance productivity, innovation, or problem-solving