About this role
Job Title: Program Assistant II / Customer Support
Duration: 2+ years
Location: 100% REMOTE - located in PST
Description:
- Support daily operations of assigned programs.
- Maintain program documentation and records.
- Assist with budget tracking and reporting.
- Update program databases and spreadsheets.
- Help organize program-related events.
- Prepare materials for training and outreach.
- Provide comprehensive support to Program Team Leads, Supervisors, and Advisors in the execution of residential and commercial initiatives.
- Process customer requests efficiently and coordinate with external vendors to ensure timely service delivery.
- Assist in the development and refinement of program procedures to enhance operational effectiveness.
- Perform accurate data entry and utilize various computer systems to support program functions; maintain organized and up-to-date filing systems.
- Communicate program-related information clearly and professionally, both verbally and in writing, to internal teams, vendors, and customers.
- Respond to customer inquiries via phone, live chat, and email, ensuring a high level of customer service and satisfaction.
- This manager is on the Customer Service Team- there are 22 members including FTE's and contractors. They will be interacting with different teams such as the Management Team and Processing Teams.
Required:
- The manager is looking for someone who has attention to detail, can manage a high volume, a quick learner/self-starter, analytical, and strong customer service skills.
- Highschool diploma required- no bachelor's necessary
- Looking for someone with customer service experience- someone who has done a call center position with high volume, taking intake calls, coordinating, etc.
- Open to any industry but utility would be a plus
- 2-5 years of experience in Customer service required, not more than 5 years.
Some Notes on the Role:
- 2-year contract
- Location: Fully remote but located in PST time zone.
- Hours are7 AM - 3:30 PM