
**This position is Contract to Hire and ONLY Open to Dublin, OH**This position is ONSITE, MUST HAVE LIVING LOCATION ON RESUME. SHIFT IS M-F 8:30 AM - 5:00 PM**
Primary Purpose:
Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers. Respond to technical support requests submitted via email, and document, track, and monitor issues to ensure timely resolution.
Essential Functions and Responsibilities:
Additional Functions and Responsibilities:
Qualifications
Education and Licensing
Bachelor s degree from an accredited college or university preferred, or five (5) years of Help Desk or technical support experience (or equivalent).
Experience and Skills
Education & Licensing: Bachelor's degree from an accredited college or university preferred. Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with Sedgwick's proprietary systems (JURIS, One Team, SIR, TAMS and Voyager).
Skills & Knowledge
WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking