Technical Writer

Genesis is a leading business combining innovative digital transformation capabilities and enabling agile delivery skills to provide industry-leading solutions to the federal government. Genesis has an opportunity to work on one of the largest and most technologically advanced cloud, agile, and product development projects within the federal contracting space. This $300M+ contract encompasses agile transformation and integrating dozens of mission critical applications operating in a public AWS GovCloud that is managed with a hyper-converged datacenter and is protected by a world class active cyber defense solution .

Duties and Responsibilities:

The Technical Writer, will create, edit, and organize highly technical information and turn it into meaningful value-driven outputs for internal and external audiences. The Technical Writer will be primarily responsible for developing, supporting, and maintaining, procedural, and technical documentation. This role involves tasks such as writing conceptual overviews and procedures, technical documentation for software development, and user manuals. Update documentation with a guiding principle to communicate complex information clearly, concisely, and accurately without using jargon.

• Write a variety of technical documents; design specifications, diagrams, manuals (system and end users) white papers, flow chats, reports, and/or manuals
• Consume raw technical details provided by the various SME’s and construct appropriate documentation to the detail and level required by the document consumers
• Coordinate the display of graphics and the production of the document
• Ensure content is of high quality and conforms with standards for technical accuracy, grammar, punctuation, readability, and document formatting
• Produce and update documentation on product features including user manuals, operations guides, flow diagrams, scripts, strategy and policy documents, and standard operating procedures
• Write new content in the style that is most suitable for each target audience
• Edit copy for voice, tone, and accuracy
• Map out frameworks and methodologies that are easy to understand
• Manage and refine existing content in need of refresh and/or revamp
• Partner with the team members to inventory, organize, and publish content into our content management tools and knowledge bases
• Review content analytics to understand customer impact and inform future content creation decisions
• Conduct quality assurance reviews and implement revisions to in-app text
• Work collaboratively with cross-functional teams to ensure timely delivery of all documentation and other deliverables for each release.
• Understand the complexities of our product/technology so you can clearly communicate how it works and why it matters.

Requirements

Minimum Qualifications/Experience:

• 3+ years of experience as a Technical Writer
• 3+ years’ experience in technical communication, which includes but is not limited to technical writing, software specification writing, instructional design, technical editing, copyediting or proofreading, quality assurance, and user experience design
• Ability to translate jargon into plain English, in a concise manner, for non-technical end-users
• Ability to logically categorize new information into existing taxonomies and consider how new information impacts existing information
• Familiar with the documentation lifecycle and corresponding quality assurance reviews
• Experience with gathering feedback and measuring success in documentation efforts (e.g., usage analytics, real-time critical feedback, gathering business feedback, etc.)
• Experience developing and maintaining information architectures for technical documentation, including Knowledge Management or CMS systems
• Proficiency in MS Office products.
• Ability to make sound writing decisions with little input from supervisors.
• Ability to work independently and within a team environment.
• Ability to communicate effectively throughout all levels within an organization.

Minimum Education:

• Bachelor's Degree AND 3+ years’ experience working with developers, testers, analysts, and other subject matter experts (SME) to create, assimilate, develop, and convey technical material in a concise and effective manner for the application documentation support activities

Required Certifications:

• PMP, CSM, ITIL, and/or SAFe (Certification would be a plus)

Other:

• Must be US Citizen
• Willingness to be on-site in New Carrollton (Lanham), Maryland
• Willingness to travel and/or telecommute on occasion depending on customer needs