Customer Service Representative - Automotive

The Reynolds and Reynolds Company is seeking a Customer Service Representative - Automotive to join their growing team. This role involves assisting AGWS customers with maintenance claims, reviewing contracts, and providing support related to contract provisions.

Responsibilities:

• Reviewing automotive contracts and evaluating maintenance claims
• Obtaining any needed documentation from the customer to assist with processing maintenance claims
• Assisting customers with general questions related to their contracts, and going over provisions on contracts
• Using the AGWS system to log notes and input documentation

Requirements:

• Strong customer service and phone skills
• Must be able to type a minimum of 30 WPM
• Strong multitasking skills
• Bilingual in English/Spanish
• Technical certification or degree
• Previous automotive experience in service or automotive related customer service
• ASE certifications