Federal Solutions Engineer

NinjaOne is a company focused on automating IT management for enhanced visibility, security, and control over endpoints. They are seeking a Federal Solutions Engineer to facilitate their expansion into the Public Sector, acting as a technical partner to the Federal Growth team and supporting both pre-sales and post-sale processes. The role involves guiding customers through technical evaluations, addressing compliance needs, and collaborating with engineering teams to enhance customer experience.

Responsibilities:

• Own the technical presales experience for Federal and SLED accounts, guiding customers through evaluation, demo, architecture design, and onboarding phases
• Deliver tailored product demos and technical deep dives that align with customer security standards, compliance needs (FedRAMP, DoD IL2/4/5), and procurement requirements
• Support and guide the implementation of the NinjaOne platform for new public sector customers—ensuring quick time-to-value and customer success
• Act as the technical translator between Sales and Product—surfacing actionable feedback and feature gaps that directly impact deal velocity or retention
• Assist with RFPs, RFIs, and security questionnaires, providing accurate, compliance-aligned technical responses that differentiate NinjaOne’s value
• Troubleshoot and resolve customer technical issues, including endpoint configuration, agent behavior, networking challenges, and integrations
• Collaborate with Engineering and Product Management on solution enhancements that improve the Federal customer experience
• Create and maintain reusable content and lab environments to scale future engagements (demos, battlecards, scripts, templates, etc.)
• Represent NinjaOne at industry events, partner summits, and key government-facing conferences as a technical ambassador

Requirements:

• Proficiency with Windows environments (registry, services, performance troubleshooting)
• Working knowledge of Linux and macOS systems and basic command-line troubleshooting
• Solid foundation in networking and security concepts, including firewalls, VPN, DNS, and common endpoint protections
• Familiarity with Active Directory, remote access tools, and endpoint deployment methodologies
• Ability to quickly learn and adapt to new technologies and translate their value to customers
• Experience using Salesforce, Jira, Highspot, or equivalent systems is required
• 5+ years in a Sales Engineer, Solutions Architect, or Technical Consultant role—within the Public Sector Enterprise space
• Exceptional communicator—capable of clearly articulating complex information to both technical and non-technical audiences, from system administrators to procurement and leadership
• A calm and credible presence in high-stakes, high-pressure customer conversations
• Customer-first mindset—you genuinely care about their experience and success
• Organized, self-directed, and capable of thriving in a remote-first, fast-paced environment
• Familiarity with FedRAMP, DoD Impact Levels, and NIST frameworks is required
• Ability to obtain a security clearance is required
• Hands-on experience with RMM tools, ITSM platforms, and endpoint lifecycle management is highly preferred
• Bachelor's degree preferred but not required; respected technical certifications (e.g., Security+, MCSE, CISSP) is preferred