Lead Product Designer, Design Systems

Constant Contact is a company dedicated to empowering businesses, entrepreneurs, and non-profits by providing tools to grow online. The Lead Product Designer for the Design System team is responsible for shaping and scaling the organization’s design system to improve product quality and consistency while collaborating with cross-functional teams to enhance user experiences.

Responsibilities:

• Drive the strategic evolution of the design system by defining high-impact components and patterns
• Lead the development of UI and UX design best practices, templates and trainings to increase design knowledge and standards for the organization
• Ensure coherence across experiences and systems
• Create user-centered product designs, requirements, workflows and strategies
• Create low- and high-fidelity prototypes to communicate design intent
• Set quality standards and raise the bar across the domain
• Shape problem spaces across initiatives or teams
• Connect design work to strategy and customer needs
• Identify systemic gaps and proactively find solutions
• Recommend metrics to define, manage and measure design success and prioritize enhancements
• Advise senior leaders on UI and UX initiatives and strategies
• Influence senior and VP-level stakeholders through synthesis and clarity
• Align teams around a shared direction and narrative
• Coach other designers through complex stakeholder environments to align decisions with business goals
• Collaborate with leadership to support team member onboarding and growth
• Mentor product and engineering peers on user-centric thinking

Requirements:

• 5 or more years of progressive experience in Product Design, UX Design, Interaction Design, or Design Systems, with direct experience contributing to or leading a design system
• Demonstrated experience shaping and driving the design system strategy across multiple initiatives, solving foundational problems that elevate the overall product experience and empower feature teams
• A strong portfolio showcasing mastery across the entire design process, with an emphasis on visual craft, systemic thinking, component architecture, and data-informed strategy
• Deep understanding of modern software development, technical constraints, and front-end capabilities, enabling you to partner effectively with engineering teams to bridge the gap between design and code
• Exceptional ability to articulate complex design system concepts, usage guidelines, and trade-offs to cross-functional teams and senior leadership
• Proven ability to thrive in ambiguous, fast-paced environments and confidently lead design system efforts with minimal managerial oversight
• Experience coaching and guiding peers, elevating the quality of design output, and driving the adoption of system best practices across the broader organization
• Deep expertise in designing, maintaining, and governing component libraries for SaaS platforms, with a clear understanding of accessibility standards, cross-platform consistency, and system adoption metrics
• Familiarity with Generative AI tools and processes used to rapidly iterate on concepts, system documentation, and component variations. Experience leveraging data and user feedback to expedite data-driven design system decisions