Business Analyst

Brink's Inc is a leading global provider of cash and valuables management services. The Business Analyst will play a critical role in the onboarding and management of Financial Institutions, ensuring clarity of requirements and operational readiness for ATM Managed Services.

Responsibilities:

• Serve as the primary technology liaison for Financial Institutions during ATM outsourcing onboarding
• Lead discovery sessions to identify required data feeds for
• ATM transaction forecasting
• Settlement and reconciliation
• Cash management reporting and operational analytics
• Dispute and chargeback management
• Document detailed business requirements, data specifications, file formats, and delivery methods (SFTP, API, batch files), mapping logic, and transmission schedules
• Oversee ingestion and validation of data feeds to ensure completeness, accuracy, and operational readiness
• Identify data gaps, discrepancies, and process risks, drive resolution with internal and external stakeholders
• Support reconciliation and settlement processes and assist with root-cause analysis of variances
• Partner with dispute and chargeback teams to ensure proper transaction mapping and reporting accuracy
• Develop and maintain onboarding playbooks, standard operating procedures, data specifications, and documentation templates
• Translate business needs into user stories, process maps, and functional requirements for Product Engineering
• Identify automation opportunities to improve onboarding timelines, scalability, and data validation controls
• Drive continuous improvement initiatives that reduce manual effort and enhance operational transparency
• Collect requirements, timelines, outcomes, and cost justifications, and using those work products, produce capital expenditure requests and push them through the delegation of authority processes

Requirements:

• 7+ years of experience as a Business Analyst within financial services, banking, payments, or fintech environments
• Understanding of financial transaction processing, reconciliation workflows, and dispute/chargeback operations
• Experience working directly with Financial Institutions in a regulated environment
• Ability to translate business needs into clear functional and technical requirements
• Analytical and problem-solving skills with a high level of attention to detail
• Effective communicator using both verbal and written communication across technical and non-technical audiences
• Ability to drive alignment across diverse stakeholder groups and navigate conflicting priorities
• Understanding of iterative development methodologies and working within Agile frameworks
• Ability to match technology capabilities to business value while understanding operational and compliance risks
• Comfort operating in a fast-paced, high-growth environment with evolving priorities
• Ability to produce documentation, specifications, cost justifications, business cases, authorization requests, and other general supporting documentation
• Technically minded with a desire to see systems (strong Systems Thinker)
• Bachelor's degree in business, finance, information systems, computer science, or related field
• 3+ years of experience gathering and documenting business and data requirements
• Experience supporting data integrations involving SFTP, APIs, or structured flat files
• Experience working cross-functionally with Operations and Engineering teams
• Demonstrated experience managing multiple initiatives simultaneously while meeting deadlines
• Documented track record of improving business processes or onboarding efficiency
• Knowledge of Microsoft Suite, including Outlook, Word, Excel, and PowerPoint
• Experience with project management tools such as ClickUp, Jira, Microsoft Project, or similar platforms
• Familiarity with data analysis tools and basic SQL is preferred
• Ability to create process diagrams and documentation using tools such as Visio, Lucidchart, Miro, or similar