Key skills

ServiceNow platformServiceNow HRSD moduleServiceNow ITSM moduleServiceNow WSD moduleServiceNow GRC moduleBusiness analysisRequirements elicitationRequirements analysisRequirements documentationDiscovery workshops facilitationStakeholder interviewsProduct backlog groomingUser story creationFunctional specificationsWireframingProcess mappingUser acceptance testing (UAT) supportServiceNow configurationServiceNow developmentWaterfall methodologyAgile methodologyScrum methodologyTraining developmentTraining deliveryStrategic Portfolio Management (SPM)IT Asset Management (ITAM)ServiceNowAgileScrumCommunication

About this role

Mastech Digital is seeking a ServiceNow Business Analyst for a long-term contract position. The role involves working with the ServiceNow platform to elicit, analyze, and document business and functional requirements while facilitating various stakeholder interactions and project delivery activities.

Responsibilities:

Working in the ServiceNow platform, in at least one of the following modules: HRSD, ITSM, WSD, or GRC
Strong communication skills with both technical and non-technical audiences
Eliciting, analyzing, and documenting business and functional requirements for ServiceNow
Experience facilitating discovery workshops, stakeholder interviews, and product backlog grooming
Facilitating requirements gathering sessions to create user stories
Experience creating functional specifications, wireframes, process maps, and supporting UAT
Ability to translate business requirements into ServiceNow configuration and development needs
Working in a Waterfall and/or Agile/Scrum environment and support project delivery
Developing training materials and providing training

Requirements:

Working in the ServiceNow platform, in at least one of the following modules: HRSD, ITSM, WSD, or GRC
Strong communication skills with both technical and non-technical audiences
Eliciting, analyzing, and documenting business and functional requirements for ServiceNow
Experience facilitating discovery workshops, stakeholder interviews, and product backlog grooming
Facilitating requirements gathering sessions to create user stories
Experience creating functional specifications, wireframes, process maps, and supporting UAT
Ability to translate business requirements into ServiceNow configuration and development needs
Working in a Waterfall and/or Agile/Scrum environment and support project delivery
Developing training materials and providing training
At least 1 year of experience as a business analyst for ServiceNow
SPM (Strategic Portfolio Management)
IT Asset Management (ITAM) Background
Certified System Administrator (CSA)