Customer Service and Rebate Processing Specialist

Resource Innovations is a women-led energy transformation firm focused on impact, and they are seeking a Customer Service and Rebate Processing Specialist to join their growing dynamic team. The role involves providing customer service support over calls and email, as well as supporting data entry into various database applications.

Responsibilities:

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered
• Provide basic troubleshooting and recommend solutions
• Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents
• Communicate effectively as part of team approach with other departments in servicing customers
• Provide customer service activities such as responding to emails and phone calls
• Other duties as assigned

Requirements:

• High school diploma or equivalency
• 6-12 months of related work experience in a call center environment
• Fluent in English
• Interest in sustainability and passionate about making a meaningful impact on the environment
• Fluent in Spanish
• Experience with various Microsoft programs, including Word, Excel, Access
• Strong attention to detail
• Strong organizational and prioritization skills and ability to multi-task
• Experience in a data entry processing and customer centric call center environment