Senior Manager, Strategic Account Management- Mid-Market

Square is a technology company that builds integrated solutions to help sellers manage their commerce needs. They are seeking a Senior Manager for Strategic Account Management in the Mid-Market segment, responsible for leading a team of Account Managers to drive retention and growth among key retail and service merchants.

Responsibilities:

• Lead a distributed team of up to 6-8 senior Account Managers, each with a book of business of 175 accounts
• Retain your portfolio in a challenging and competitive environment
• Provide 1:1 coaching and performance management to your team members
• Serve as an escalation point for customer challenges, including meeting with customers in-person monthly to quarterly
• Act as an upmarket services expert and engage with product teams to serve as the customer voice for upmarket sellers with past success working with executive internal stakeholders
• Create operational efficiencies through stream-lined repeatable processes
• Foster cross-functional collaboration through beta programs, co-marketing, product insights and more

Requirements:

• 15+ years total experience in Business Development, Sales or Account Management
• 5+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company
• Experience identifying opportunities and independently developing plans of action on behalf of your team
• Excellent written communication for all audiences, including internal senior stakeholders
• Experience working cross-functionally with product teams to serve as the voice of the customer
• Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins
• Experience managing teams with high volume books and driving efficiency