U.S. Field Service Engineer

ZTR is a company dedicated to advancing environmental sustainability within the Rail Industry. They are seeking a Field Service Engineer to support major U.S. customers by providing hands-on troubleshooting, system commissioning, and technical training, while collaborating with internal stakeholders.

Responsibilities:

• Configure and support ZTR control systems using advanced PLC knowledge
• Perform on-site commissioning and investigative troubleshooting of ZTR equipment
• Provide technical training to customers on-site
• Collaborate with and support the sales team as required
• Participate in project coordination and project management activities as needed
• Travel domestically and internationally (approximately 15%–30%, including travel within the U.S.)

Requirements:

• Minimum 3-year diploma in Electronic Engineering Technology, or Professional Engineer, or Valid electrician license
• Strong ability to troubleshoot electrical control systems and locomotive electrical systems
• Advanced PLC programming and configuration skills
• Working knowledge of industrial communication protocols (e.g., Modbus)
• Basic to intermediate understanding of Ethernet networking, including LANs, WANs, VPNs, and Wi-Fi
• Proficiency with standard computer applications (e.g., Microsoft Office)
• Ability to manage multiple priorities, meet deadlines, and work independently
• Strong judgment and decision-making skills, particularly in high-pressure situations
• Excellent customer service and conflict resolution skills
• Hands-on technical experience required
• Candidates with locomotive and/or freight railway experience will be given preference