CoretelligentRemote
Remote Support Engineer II - Identity & Access Management
United States of America
Full Time
2 hours ago
$55,000 - $70,000 USD
No H1B
Key skills
Microsoft 365 administrationActive Directory user managementActive Directory permissions managementActive Directory groups managementHelp desk supportService desk supportRemote supportEnd-user device supportVPNBasic networkingVirtual desktop environmentsVMware HorizonvSphereActive DirectoryCommunication
About this role
Coretelligent is a company that partners with regulated organizations to provide secure IT environments. They are seeking a Remote Support Engineer II focused on Identity and Access Management to handle user access, onboarding, and end-user support in a client-facing environment.
Responsibilities:
- Manage user onboarding and offboarding, including account creation, permissions, and workstation setup
- Perform Identity and Access Management tasks across Microsoft 365, Active Directory, and Google Workspace
- Handle inbound support requests via phone and ticketing system, resolving end-user issues in a timely manner
- Troubleshoot common issues across:
- Microsoft 365 (email, groups, permissions)
- Active Directory (user accounts, security groups, access)
- Connectivity (VPN, wireless, basic networking)
- End-user devices and peripherals
- Perform basic system checks and troubleshooting across desktops and servers
- Support virtual desktop environments (VMware Horizon, vSphere) at a basic level
- Maintain accurate and detailed ticket documentation, including steps taken and resolution
- Provide clear and timely communication to clients and internal teams on ticket status
- Follow established processes and workflows while maintaining quality and consistency
- Meet or exceed ticket volume, response time, and resolution metrics
Requirements:
- 2+ years of experience in a help desk, service desk, or remote support role
- Hands-on experience with Microsoft 365 administration
- Hands-on experience with Active Directory (user management, permissions, groups)
- Experience supporting end users across devices, applications, and connectivity issues
- Strong attention to detail, especially when managing user access and permissions
- Ability to manage multiple tickets and priorities in a fast-paced environment
- Strong communication skills with the ability to provide clear updates to non-technical users
- Experience working in an MSP or multi-client environment is strongly preferred
- Familiarity with VPNs, basic networking, and virtual desktop environments is a plus