SW Field Application Engineer

Ospitek Inc. develops intelligent systems to enhance surgical day predictability and improve operational efficiency in operating rooms. They are seeking a full-time remote Software Field Application Engineer to provide technical support, troubleshoot challenges, and work with sales teams to enhance customer experience.

Responsibilities:

• Assisting customers with technical support, troubleshooting challenges, and delivering tailored technical solutions
• Working with sales teams to demonstrate product capabilities, providing feedback to the R&D team, and supporting pre-sales activities to deliver a comprehensive customer experience

Requirements:

• Experience in Field Applications, with the ability to provide customer-oriented solutions and ensure client success
• Proficiency in Technical Support, with skills in troubleshooting and resolving complex technical issues
• Familiarity with Sales processes, particularly regarding supporting pre-sales activities and product demonstrations
• Excellent communication, problem-solving, and organizational skills
• Ability to work independently in a remote work environment
• Proven ability to troubleshoot SaaS platforms, IoT, and AI technologies
• Exceptional communication and customer service skills
• Strong analytical and problem-solving abilities
• Bachelor's degree in Engineering, Software, or a related technical field
• Experience in the healthcare or surgical technology industry is a plus