Ospitek Inc. develops intelligent systems to enhance surgical day predictability and improve operational efficiency in operating rooms. They are seeking a full-time remote Software Field Application Engineer to provide technical support, troubleshoot challenges, and work with sales teams to enhance customer experience.
Responsibilities:
- Assisting customers with technical support, troubleshooting challenges, and delivering tailored technical solutions
- Working with sales teams to demonstrate product capabilities, providing feedback to the R&D team, and supporting pre-sales activities to deliver a comprehensive customer experience
Requirements:
- Experience in Field Applications, with the ability to provide customer-oriented solutions and ensure client success
- Proficiency in Technical Support, with skills in troubleshooting and resolving complex technical issues
- Familiarity with Sales processes, particularly regarding supporting pre-sales activities and product demonstrations
- Excellent communication, problem-solving, and organizational skills
- Ability to work independently in a remote work environment
- Proven ability to troubleshoot SaaS platforms, IoT, and AI technologies
- Exceptional communication and customer service skills
- Strong analytical and problem-solving abilities
- Bachelor's degree in Engineering, Software, or a related technical field
- Experience in the healthcare or surgical technology industry is a plus