Customer Service Representative/MyRepChat (Remote)

FMG Suite is a leading digital marketing platform dedicated to empowering financial professionals with innovative solutions. The Customer Service Representative will assist clients by answering inquiries, aligning expectations with services, and identifying areas for improvement in support.

Responsibilities:

• Answer incoming calls
• Respond to incoming emails
• Attend screen share calls with clients
• Attend regular meetings to discuss area of improvement for Support
• Be available during regular business hours for unexpected calls and meetings
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Requirements:

• Must have Customer Service experience
• Excellent written and verbal communication skills
• Ability to work remotely and remain on task
• Ability to work as a part of a team
• Ability to apply critical thinking to problems
• Ability to work with a computer and learn new software