Administrative Analyst

HCLTech is a forward-thinking organization seeking an experienced Administrative Analyst. This role is responsible for accurately entering customer orders, monitoring approvals, and ensuring timely delivery, playing a critical part in operational efficiency and customer satisfaction.

Responsibilities:

• Order Entry: Accurately input all incoming orders into the order management portal in a timely manner, ensuring all required data fields are completed and documentation is properly attached
• Approval Tracking: Monitor order approvals by relevant departments or personnel, proactively following up on pending approvals and escalating delays as necessary to maintain process flow
• Status Monitoring: Track the progress of each order through the portal, updating records as orders move through various stages (e.g., processing, production, or shipment)
• Delivery Tracking: Oversee the fulfillment and delivery process, coordinate with logistics or shipping providers as needed, and ensure timely delivery to the designated recipients
• Communication: Serve as a point of contact for order-related inquiries, providing updates to internal teams and customers regarding order status, approval, and delivery timelines
• Documentation & Reporting: Maintain accurate records of orders, approvals, and deliveries, and generate routine reports on order status and fulfillment metrics

Requirements:

• Previous administrative or order entry experience, ideally in a business-to-business or logistics environment
• Strong attention to detail and organizational skills
• Proficiency with order entry or ERP portals, and basic Microsoft Office applications (Excel, Word, Outlook)
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Problem-solving skills and initiative to follow up on delayed orders or issues