Senior Customer Success Manager – Media & Entertainment (AMER)

Autodesk is a company that helps innovators turn their ideas into reality through software. They are seeking a Senior Customer Success Manager to lead post-sale success for their largest Media & Entertainment enterprise customers, driving measurable business outcomes and serving as a trusted advisor to executive stakeholders.

Responsibilities:

• Serve as the primary strategic point of contact for a portfolio of large, strategic M&E enterprise accounts
• Own and drive post-sale success, including success planning, execution, and long-term value realization
• Lead success planning engagements to define business outcomes, success metrics, and adoption roadmaps aligned to customer priorities
• Translate customer goals into industry workflows, solution strategies, and measurable ROI
• Build and maintain trusted relationships across executive, business, and technical stakeholders, including C-level
• Act as a strategic advisor, bringing industry expertise and thought leadership in Media & Entertainment workflows
• Lead Executive Business Reviews (EBRs) to communicate value realization, adoption progress, risks, and forward strategy
• Drive broad and deep adoption of Autodesk solutions tied to customer business initiatives
• Ensure customers achieve measurable business outcomes and ROI through structured value tracking
• Identify and support opportunities for expansion and growth in partnership with Sales and account teams
• Monitor account health and customer sentiment, proactively identifying and mitigating risks to adoption and value delivery
• Develop and execute risk mitigation and recovery plans, escalating critical issues with clear recommendations
• Partner with Sales on renewal readiness and long-term account strategy
• Orchestrate internal Autodesk teams (Sales, Consulting, Support, Product) to align the right resources to customer priorities at the right time
• Drive alignment across stakeholders in complex, matrixed environments to ensure execution against success plans
• Act as the voice of the customer, providing structured feedback and insights to influence internal strategy
• Lead complex, multi-stakeholder initiatives that drive transformation across customer organizations
• Apply program and change management practices to ensure successful execution of strategic initiatives
• Navigate ambiguity, competing priorities, and organizational complexity with a focus on outcomes

Requirements:

• 5-7+ years of experience in Customer Success, Enterprise Account Management, Consulting, or similar customer-facing roles
• Proven experience managing large enterprise accounts and navigating complex, multi-stakeholder environments
• Demonstrated ability to own and execute success plans tied to measurable business outcomes
• Experience engaging with senior and executive stakeholders and influencing strategic decisions
• Strong understanding of SaaS business models and value drivers
• Excellent communication, presentation, and storytelling skills
• High emotional intelligence, resilience, and ability to navigate ambiguity and competing priorities
• Bachelor's degree or equivalent experience
• Experience in Media & Entertainment workflows (e.g., VFX, animation, virtual production, game development)
• Background in program management, change management, or digital transformation initiatives
• Strong financial and analytical acumen, with the ability to quantify and communicate business value
• Experience working with Enterprise Business Agreements (EBA) or similar enterprise models
• Familiarity with Autodesk or comparable creative tool ecosystems