Customer Service Representative, CUH Warehouse

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
The Customer Service Representative role is a 24/7, 365‑day operation that supports internal customers by managing incoming phone requests for medical and operational supplies, such as bandages and wraps. This position functions in a fast‑paced, call center‑style environment with a strong emphasis on customer service. Representatives are responsible for accurately processing requests and ensuring timely delivery of supplies, either physically or through a pneumatic tube system, to maintain smooth, uninterrupted operations.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or equivalent. 
   

• Licenses and Certifications
  (DRIVERS) DRIVERS LICENSE Upon Hire 
   

Preferred

• Experience
  Previous experience in hospital or distribution is desirable. 
   

JOB DUTIES

• Provide excellent customer service to hospital staff utilizing product knowledge and resources.
• Ensure that excess product is credited to the correct unit. Communicate product changes, stock outs and backorders to staff.
• Fill supply orders and distribute supplies throughout the hospital.
• Replenish returned supplies to correct bin locations, which are properly labeled, in the warehouse, rotate stock and check expiration dates.
• Practice inventory control by assuring all items leaving or returning to the department are properly expensed or credited.
• Provide professional, timely and accurate responses to requests made via phone calls, customer service window and email.
• Perform the following functions proficiently: check requisitions, pick supplies (VLM, BMSYS AND Horizontal) and warehouse support.
• Participate in inventory physical count, when scheduled, assuring accuracy.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.