Senior Manager, SAP Finance Production Support Lead

CVS Health is dedicated to building a more connected and compassionate health experience. They are seeking a Senior Manager to lead the Production Support function for Financial Systems within the SAP S/4HANA landscape, focusing on end-to-end functional production support, user experience, and continuous improvement for Finance applications.

Responsibilities:

• Lead enterprise production support for SAP S/4HANA Finance
• Ensure timely intake, triage, and resolution of production issues
• Own ticket management processes, ensuring consistent prioritization, escalation, and closure of defects and enhancement requests
• Lead, coach, and develop a small team with a strong enterprise mindset
• Foster a culture of accountability, continuous improvement, and proactive problem-solving
• Support ongoing finance transformation and system migration initiatives through effective change management
• Own production support metrics and leadership reporting
• Provide monthly updates to Finance and Technology leadership
• Use insights from metrics to drive prioritization, staffing decisions, and process improvements
• Manage multiple projects simultaneously, ensuring they are delivered on time and within budget
• Develop project plans, timelines, and resource allocation to ensure successful project execution
• Monitor project progress and address any issues or roadblocks promptly
• Coordinate and support end-user training for deployed changes
• Serve as the primary liaison between Finance and IT for production support and system enhancements
• Build strong, trusted relationships across Finance, Accounting, and Technology teams
• Communicate effectively with stakeholders to understand their needs and gather requirements
• Present design concepts and project updates to stakeholders, incorporating their feedback into the design process
• Own Finance Systems communications, including user-facing emails, distribution lists, and production support mailbox management
• Ensure training materials and documentation are accurate, current, and easy to consume
• Establish and maintain a cadence for periodic updates to training content, including a minimum annual review cycle

Requirements:

• 7+ years of relevant professional experience
• 3+ years of SAP S/4HANA or related SAP module experience
• 3+ years of direct or indirect people leadership experience
• Bachelor's degree with a concentration in accounting or finance or related experience; equivalent years of related professional work experience may substitute
• Work with large ERP platforms
• Background in corporate accounting, finance, or financial systems
• Experience in consulting or large-scale finance transformation programs
• Demonstrated ability to work across complex systems, apply critical thinking, and challenge the status quo