CVS Health is dedicated to building a more connected and compassionate health experience. They are seeking a Senior Manager to lead the Production Support function for Financial Systems within the SAP S/4HANA landscape, focusing on end-to-end functional production support, user experience, and continuous improvement for Finance applications.
Responsibilities:
- Lead enterprise production support for SAP S/4HANA Finance
- Ensure timely intake, triage, and resolution of production issues
- Own ticket management processes, ensuring consistent prioritization, escalation, and closure of defects and enhancement requests
- Lead, coach, and develop a small team with a strong enterprise mindset
- Foster a culture of accountability, continuous improvement, and proactive problem-solving
- Support ongoing finance transformation and system migration initiatives through effective change management
- Own production support metrics and leadership reporting
- Provide monthly updates to Finance and Technology leadership
- Use insights from metrics to drive prioritization, staffing decisions, and process improvements
- Manage multiple projects simultaneously, ensuring they are delivered on time and within budget
- Develop project plans, timelines, and resource allocation to ensure successful project execution
- Monitor project progress and address any issues or roadblocks promptly
- Coordinate and support end-user training for deployed changes
- Serve as the primary liaison between Finance and IT for production support and system enhancements
- Build strong, trusted relationships across Finance, Accounting, and Technology teams
- Communicate effectively with stakeholders to understand their needs and gather requirements
- Present design concepts and project updates to stakeholders, incorporating their feedback into the design process
- Own Finance Systems communications, including user-facing emails, distribution lists, and production support mailbox management
- Ensure training materials and documentation are accurate, current, and easy to consume
- Establish and maintain a cadence for periodic updates to training content, including a minimum annual review cycle
Requirements:
- 7+ years of relevant professional experience
- 3+ years of SAP S/4HANA or related SAP module experience
- 3+ years of direct or indirect people leadership experience
- Bachelor's degree with a concentration in accounting or finance or related experience; equivalent years of related professional work experience may substitute
- Work with large ERP platforms
- Background in corporate accounting, finance, or financial systems
- Experience in consulting or large-scale finance transformation programs
- Demonstrated ability to work across complex systems, apply critical thinking, and challenge the status quo