Senior Solutions Engineer

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. They are seeking a Solutions Engineer to join their Pre-sales team, acting as a technical advisor to develop tailored solutions for prospective customers while bridging communication between business development and engineering teams.

Responsibilities:

• Develop a deep knowledge of Acquia’s products, solutions, and value propositions
• Gather customer business needs to tailor the right solution with Acquia products to help the customer succeed
• Create solution proposals, presentations, and other customer communications
• Research, scope, and estimate Drupal solutions for enterprise-grade applications
• Combat competitive threats in accounts and educate potential customers on Acquia’s key values and benefits
• Facilitate a smooth transition from sales to delivery by orienting the appropriate teams to the solution design
• Lead or participate in customer-facing meetings and maintain excellent relationships with partners and prospects
• Engage with the product team to drive customer requests and influence the product roadmap

Requirements:

• B.S. or similar technical degree, with a strong preference for Computer Science, IT, or Information Services
• 5-9 years of working experience in a customer-facing role
• Passion for the web and open-source development
• Previous experience in sales or a pre-sales environment is highly preferred
• Experience at a SaaS company, or familiarity with Drupal and cloud architectures
• Loves technology and problem solving, with a desire to go in-depth on technical solutions
• Excellent communication and interpersonal skills, with the ability to present technical concepts to both small and medium-sized audiences, including C-level executives
• Demonstrates good questioning techniques and effective interpretation skills to understand customer use cases and challenges
• Willingness to learn and collaborate with AI tools to enhance processes and achieve goals
• Ability to multitask in a fast-paced environment and work effectively as a team player on complex projects