EverHealth - Payments Project Manager (Remote, US)

EverCommerce is a leading service commerce platform on a mission to digitally transform the service economy with tailored SaaS solutions. The Payments Project Manager will be responsible for the structured delivery of payments projects across the EverHealth portfolio, ensuring project execution from planning through completion while managing cross-functional teams and maintaining project tracking.

Responsibilities:

• Execute payments projects end-to-end—translate leadership-defined scope and objectives into detailed project plans and workback schedules, assign task ownership, manage dependencies, and drive initiatives to completion with clear deliverables and measurable outcomes
• Manage a portfolio of concurrent projects—including backbook campaigns, processor transitions, integration improvements, enablement rollouts, and workflow optimizations
• Maintain rigorous project tracking: own status reporting, milestone monitoring, risk and issue logs, and escalation paths; proactively surface blockers and solutions
• Lead cross-functional project teams across Payments, Customer Success, Implementation, Sales, Product, and Support establishing clear RACI, managing stakeholder expectations, and ensuring alignment at every phase of delivery
• Run structured project kick-offs, working sessions, and retrospectives; document decisions, action items, and lessons learned to improve future project delivery
• Support payments process improvement projects—document current-state workflows, surface gaps and inefficiencies to leadership, and project-manage the implementation of approved process changes across teams
• Project-manage the build-out and launch of payments enablement deliverables—coordinate contributors, manage timelines, and ensure on-schedule delivery of playbooks and internal guidance materials developed by subject matter experts
• Identify and escalate system gaps, tooling issues, and data problems impacting payments project delivery; support leadership in scoping remediation efforts once direction is set
• Track and report project outcomes against defined KPIs and milestones; surface post-project findings to leadership to inform future delivery planning

Requirements:

• Bachelor's degree in Business, Operations, Finance, or a related field; equivalent practical experience considered
• 2-5 years of experience: fintech, or SaaS operations experience strongly preferred
• Demonstrated track record of owning and delivering complex, cross-functional projects end-to-end on scope, on time, and with measurable outcomes
• Strong project management skills: project scoping, workplan development, milestone tracking, dependency management, risk and issue management, RACI definition, and stakeholder communication; PMP, PgMP, or equivalent certification a plus
• Experience with payments systems, platforms, processors, and onboarding/activation workflows
• Hands-on expertise with Salesforce (or similar CRM) and ability to identify system gaps and work with admins on solutions
• Proficiency with project management tooling (e.g., Asana, notion etc); ability to build and maintain workplans, dashboards, and status trackers that keep teams aligned
• Excellent attention to detail and documentation skills
• Strong written and verbal communication; ability to translate payments concepts into clear guidance for non-technical audiences
• Analytical mindset with comfort working with data and metrics
• Proven ability to build relationships and drive cross-functional results
• Payments, fintech, or SaaS background strongly preferred