Project Manager - Support Operations

DailyPay is transforming the way people get paid, and they are seeking an experienced Project Manager to join their Support Operations team within Customer Operations. This role involves coordinating and managing projects, ensuring timely delivery, and maintaining high-quality standards across various stakeholders.

Responsibilities:

• Define project scope, objectives, and deliverables in collaboration with stakeholders across Customer Operations and DailyPay
• Develop detailed project plans, including timelines, resource allocation, and deliverables
• Execute projects according to plan, proactively managing risks and issues
• Track project progress, monitor performance, and provide regular updates to stakeholders
• Collaborate effectively with cross-functional teams, including Product, Engineering, Compliance, and Customer Operations
• Build strong relationships with internal and external stakeholders, ensuring alignment and clear communication
• Facilitate meetings, workshops, and presentations to drive project success
• Communicate changes to stakeholders and tailor communications to different audience levels
• Proactively identify and assess potential project risks
• Develop and implement mitigation strategies to minimize risks and ensure project success
• Escalate issues and roadblocks appropriately to ensure timely resolution

Requirements:

• 2 years minimum experience working in call centers, preferably in a financial service context, coordinating across borders and timezones
• Proven experience balancing the needs of various stakeholders to deliver results
• Comfortable giving feedback both positive and negative to drive success
• Expert level knowledge of project management and best practices
• Familiarity with customer support tech stack / tooling
• Exemplary communication skills across all mediums and with all levels of stakeholder