Design and implement the operational infrastructure required to support nationwide screen rollout
Oversee and scale core verticals: hardware logistics, installation and service operations
Build and lead a team capable of high-stakes negotiation and cost optimization
Recruit, train, and manage a high-performing operations team
Develop SOPs, workflows, and performance standards
Own the operations budget
Collaborate with Business Development to align operational timelines
Partner with Product and Content teams
Identify, onboard, and manage installation, service, warehousing, and logistics vendors
Implement tracking systems for installation quality
Build executive dashboards and reporting structures
Drive continuous improvement across installation workflows

3–7 years of operations experience in high-growth, multi-market environments
Bilingual proficiency (verbal and written) in Mandarin Chinese and English
Proven experience in vendor negotiation, cost optimization, quality enforcement, and disciplined operational execution across multiple markets
Experience working with 3PLs, warehousing networks, installation partners, or service vendors
Demonstrated ability to reduce operational unit costs
Strong financial acumen, including experience managing departmental budgets
Strong leadership and people management skills
Hands-on operator with a systems mindset
Familiarity with project management and logistics tools; experience implementing operational software or workflow systems is a plus
Bachelor's degree required

Senior Operations Manager

Key skills