AmeriHealth CaritasRemote
Business Analyst - Operations
United States of America
Full Time
4 hours ago
H1B Sponsor Likely
Key skills
Workforce ManagementVerint Workforce Management SuiteData AnalyticsForecastingMicrosoft ExcelMicrosoft AccessMicrosoft PowerPointSQLHealthcare OperationsCustomer OperationsOrganizingResilienceDecision MakingPlanningAnalyticsCommunication
About this role
AmeriHealth Caritas is a mission-driven organization focused on delivering comprehensive healthcare solutions. They are seeking a passionate WFM Business Analyst to join their Workforce Management Team, responsible for data analytics, forecasting, and managing productivity metrics within their back-office teams.
Responsibilities:
- Completes data-driven dashboard reporting for our business, which highlights areas of improvement and areas of opportunity regarding Productivity, Time Usage, Quality, and other essential data required to manage a back-office team
- Uses Analysis to create and communicate daily forecasts that show Claims volume by age and make recommendations that are essential in meeting our Time to Pay goals
- Completes Daily Reporting for various Back Office departments to show inventory levels and aged inventory
- Manages all aspects of the Verint application, including Associate Profiles, Time Off Management, Integration files for accuracy in Claims queue management, and more
- Effectively communicates and works with leaders daily to ensure that all pieces of data presented by Workforce Management are succinct
- Works closely with IS teams regarding technical system issues that have an impact on the business
- Works closely with other Service Operations Analytic teams to develop plans to enhance overall efficiencies
- Consistent exercise of independent judgment and discretion in matters of significance
- Other duties and responsibilities as assigned
Requirements:
- Access to a reliable high-speed internet connection with a minimum bandwidth of 50 Mbps download and 5 Mbps upload
- Bachelor's Degree or equivalent experience required
- 4 to 6 years of previous workforce management/business analysis experience in a customer operations environment
- Adept at defining problems, collecting, and processing data resulting in solutions
- Skilled in building partnerships and effective communication to reach varied levels of an organization
- Adept proficiency with Microsoft applications. Primarily Excel, Access, PowerPoint
- Understanding of Workforce Management concepts and methodologies as well as experience with Workforce Management tools such as Verint
- Healthcare experience strongly preferred
- Knowledge of SQL is a plus
- Familiarity with Facets, EXP or other similar customer service applications a plus