IT System Engineer

Movemedical is the leading platform for advanced inventory management in the medical device industry. They are seeking an IT Systems Engineer to support daily IT operations, strengthen security, and contribute to infrastructure and automation initiatives across the organization.

Responsibilities:

• Answer incoming voice calls/chats and facilitate handling of queries
• Execute elements of our staff onboarding/offboarding process, including hardware provisioning and return
• Provide internal end-user computer support, including facilitating device repair/replacement
• Regularly review and research security alerts and events
• Facilitate implementation of IT security and business technology improvements
• Provide 24x7 operations support (including InfoSec response and emergency access management) for critical business services as part of an on-call rotation
• Establish and maintain user accounts, profiles, access privileges and security
• Utilize AI technologies to both facilitate team operational success and to empower productivity throughout the organization
• Collaborate on major IT projects, including performance/security enhancements and integration of external services with existing systems
• Contribute to the regular execution of IT compliance and security processes
• Manage SaaS providers and support tools used to run the business
• Comply with and evangelize established information security policies, procedures, and practices established by the organization with respect to the security and protection of sensitive or confidential information
• This role may require access to systems or data that contain Personally Identifiable Information (PII) and/or Protected Health Information (PHI) in accordance with applicable privacy and security policies

Requirements:

• 2+ years of IT experience including: security, compliance, SaaS service management, and networking. Experience in regulated environments (e.g., SOC 2 or HIPAA compliant) is a major plus
• Technology – collaboration/email SaaS (M365 preferred), SSO (Okta preferred), Atlassian Suite (Confluence/JIRA/Opsgenie), Cloud IaaS (AWS preferred), SIEM, AI tools, endpoint device management, desktop operating systems (macOS preferred), service integration development and management, telephony/voice services
• Strong troubleshooting skills across systems, users, and integrations
• Experience working in structured or process-driven environments (compliance exposure is a plus)
• Ability to document work clearly and maintain accurate records
• Comfort using AI tools to support workflows, troubleshooting, or documentation
• Soft skills – Fast learner, no ego, thorough, seeks to understand new things, passionate about the business running smoothly, and communicates often. Comfortable working in an organization with deep SMEs. Talented at troubleshooting and passionate about documentation. Consistent, high quality execution. Customer service mindset
• Security certifications (e.g., Security+, CISSP)
• Automation experience (scripts, integrations, workflow tools)
• Experience working in startups or small teams with broad responsibilities
• Exposure to AI-driven automation or workflow optimization