Customer Success Engineer

Algolia is a pioneer and market leader in AI Search, empowering businesses to deliver fast, predictive search experiences. As a Customer Success Engineer, you will ensure customers successfully adopt and implement Algolia's search platform, providing technical onboarding, solution design, and ongoing support.

Responsibilities:

• Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
• Scope, shape and present technical workshops to drive Algolia’s adoption
• Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization
• Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience
• Work across the organisation and escalate as necessary for confirmation of solutions or other options
• Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers
• Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting
• Proactively identify and work with the customer to resolve technical risks and bottlenecks
• Provide guidance on how to optimise the use of their environment

Requirements:

• Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
• Experience with REST API, database management, and web development technologies
• Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
• Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
• Excellence in time management, task prioritization, and evaluation of situational urgency
• Travel to customers' locations may be required
• Familiarity with iOS & Android platforms
• Experience supporting open-source projects & their GitHub communities
• Experience with Shopify, Magento, and Salesforce a plus