About this role

***NO 3RD PARTY***

Key Responsibilities:

Executive IT Support: Supporting executives with audio/video equipment in their board rooms (client has a mix of Teams, Crestron, and Logitech)
Infrastructure & Hardware: Perform racking, stacking, and cable management in network racks based on server team specifications
Networking & Configuration: Configure and maintain network devices (switches, firewalls), experience with Palo Alto firewalls on the OT side is necessary
Systems Administration: Manage Windows servers, including imaging, patching, and troubleshooting
User Support & AD: Perform Tier 2 desktop/network troubleshooting and Active Directory tasks (password resets, group policies)
MDM Management: Manage mobile devices and workstations via Microsoft Intune, with potential transition to JAMF

Must have:

2+ years of Tier 2 Executive IT support experience
Networking Knowledge (Strong routing/switching experience - Fortinet preferred, Cisco is ok)
Hardware Knowledge (Racking/stacking, cabling, and server maintenance)
OS/Systems (Windows OS)
MDM Management
Active Directory (AD) user/group management

Nice to Have:

IT Support Specialist

Key skills