TAM Case Specialist
Bloomfield, Connecticut, United States of America
Contract
2 weeks ago
$20 USD
Key skills
CommunicationCritical Thinking
About this role
Software Guidance & Assistance, Inc., (SGA), is searching for a TAM Case Specialist for a CONTRACT assignment with one of our premier Insurance Services clients in Bloomfield, CT.
Responsibilities:
Required Skills:
Preferred Skills:
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Responsibilities:
- Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
- Reviewing and adjudicating leave and/or accommodation requests in compliance with federal, state and company policies.
- Establishing eligibility and applicability of leave requests while ensuring timely communication with employees, employers and other key stakeholders necessary to appropriately determine liability.
- Maintain active oversight of leave claims from initiation to closure following appropriate policies and procedures around timely submission of information and absences in accordance with the plan(s).
- Providing exceptional customer service while maintaining confidentiality and regulatory compliance requirements.
- Support a continuous focus on quality and continuous improvement by ensuring efficiency, accuracy and a positive claimant experience.
- Meeting and exceeding Key Performance Indicators and productivity metrics while maintaining quality.
Required Skills:
- High School Diploma or GED equivalent.
- 2+ years Customer Service background.
- New hires should live a commutable distance from the site the role is posted in.
- Strong communication skills, both written and oral.
- Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
- Strong Letter writing/Microsoft Word skills.
- This role has mandatory paid training starting on February 16th. Candidates must be available and present for all training days.
Preferred Skills:
- 1+ years' experience in one or more leave State and Federal Leave Laws.
- Prior experience with PFML, FMLA, Absence Management or Disability Claims.
- Experience handling insurance claims (auto, home, life, etc.)
- College Degree / Higher Education.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.