Senior Staff Product Manager (Risk)

Housecall Pro is a company dedicated to helping home service professionals streamline their operations and improve their lives. They are seeking a Senior Staff Product Manager for Risk to architect the trust and safety ecosystem, focusing on risk strategy, fraud detection, and security across their SaaS platform.

Responsibilities:

• Define and evangelize the multi-year risk strategy and roadmap, encompassing payments risk, account takeover (ATO), and platform-wide communications abuse
• Architect scalable risk capabilities, including universal signals, limit engines, and policy frameworks that serve the entire HCP product suite
• Lead the most complex, high-stakes cross-squad initiatives to ensure risk protections are integrated into the core product DNA
• Partner with executive leadership to align on risk appetite, loss targets, and the balance between friction and security
• Drive the evolution of internal risk tooling and automation to drastically reduce operational burden for the People and Risk Operations teams
• Lead high-severity incident response efforts, coordinating rapid containment, durable hardening, and executive-level retrospectives
• Act as a force multiplier by mentoring Product Managers and Engineering leads on risk best practices and system design
• Conduct rigorous build vs. buy analyses and manage strategic vendor partnerships to accelerate our defensive capabilities
• Direct the integration of advanced data models and signals into automated enforcement patterns
• Communicate high-impact strategic proposals and technical documentation to align stakeholders across the organization

Requirements:

• 7+ years of product management experience with a proven track record of delivering complex, platform-level systems
• Deep domain expertise in Fintech, Payments, Trust & Safety, or Security at scale
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Demonstrated ability to influence at the executive level and lead without authority across dozens of teams
• Technical mastery of system architecture, event-driven environments, and enforcement mechanisms
• Advanced data fluency with the ability to define complex metrics and leverage SQL to drive iteration
• Exceptional written and verbal communication skills, specifically in writing high-quality strategic proposals
• Bachelor's degree in a related field or equivalent work experience
• Fluency of account security patterns such as step-up authentication, device/session risk, and credential stuffing defenses
• Deep understanding of card and ACH network concepts including chargebacks, payout controls, and ACH return handling
• Experience building shared platform services like rules engines, risk signal pipelines, and automated policy frameworks
• Strong intuition for the 'Pro experience,' ensuring that security measures are elegant and non-obstructive
• Ability to remain calm and decisive under pressure during emerging fraud attacks or security incidents
• Experience with vendor evaluation and management for enterprise-grade fraud and risk tooling
• A proactive mindset that anticipates emerging threats before they impact the platform