Sr. Business Systems Analyst

Snorkel AI is on a mission to help enterprises transform expert knowledge into specialized AI at scale. The Senior Business Systems Analyst will partner closely with Sales and Delivery stakeholders to understand operational needs and ensure systems like Salesforce are configured to support customer engagements.

Responsibilities:

• Partner with Sales and Delivery leadership to gather, document, and prioritize business requirements for operational systems and workflows
• Translate business needs into scalable system designs and implement solutions directly in Salesforce, including objects, flows, validation rules, automation, and configuration updates
• Collaborate with Revenue Operations and cross-functional teams (Marketing, Finance, Analytics, Delivery, and Supply) to ensure system changes and new processes align across teams and do not negatively impact downstream systems
• Implement SOPs, governance frameworks, and system controls to improve Salesforce data hygiene and maintain Salesforce as a trusted source of truth
• Evaluate existing operational processes and recommend system and workflow improvements that increase efficiency and scalability
• Support the rollout of new system capabilities and enhancements across Salesforce and connected business systems
• Ensure system changes are properly tested, documented, and communicated to stakeholders
• Partner with Enablement to ensure systems and new processes are effectively adopted and consistently utilized across teams
• Manage system change requests and collaborate with RevOps leadership on prioritization and rollout planning

Requirements:

• 5+ years of experience in Business Systems Analysis, Revenue Operations, Sales Operations, or similar operational roles
• Strong experience gathering and translating business requirements into system solutions
• Salesforce Administrator certification with hands-on experience in Salesforce administration and configuration
• Familiarity with system integrations or workflow automation tools
• Experience supporting Sales and Delivery operational workflows
• Strong documentation and process mapping skills
• Excellent stakeholder management and cross-functional communication skills
• Strong analytical and problem-solving abilities with high attention to detail
• Ability to manage multiple initiatives in a fast-moving environment
• Salesforce Advanced Administrator certification
• Experience in B2B SaaS or AI/technology companies