Drive customer satisfaction and growth among a portfolio of our existing customers
Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement
Design, plan and coordinate program activities to help drive program success and participation
Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience
Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities
Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap
Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions
Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning
Maintain a flexible schedule to accommodate travel and customer meeting requirements

Bachelor's degree
2-3 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role
Proficiency with Microsoft Office Suite including Excel and PowerPoint
Ability to be flexible and adaptable
Ability to prioritize, execute projects, and manage time effectively
Empathetic, customer-first attitude
Experience with SaaS

Lead Customer Success Specialist

Key skills