Account Director (Sales) - SMB

Bazaarvoice is a company that creates smart shopping experiences by connecting brands and retailers with consumers. They are seeking a motivated Account Director to manage client relationships, drive renewals, and identify upsell opportunities while collaborating with internal support teams.

Responsibilities:

• Articulate the ROI of our solutions and demonstrate how our products solve specific business challenges for brands and retailers
• Maintain an organized pipeline and provide clear, proactive updates to leadership throughout the renewal and sales cycles
• Work seamlessly with internal teams to ensure your clients have the resources and support they need to succeed
• Lead meaningful discovery conversations to uncover core business needs and long-term requirements
• Build relationships across diverse departments, from collaborating with IT professionals to partnering with marketing and merchandising leaders
• Navigate the contract process by working alongside client legal teams and our internal counsel to finalize agreements
• Engage with executive leadership and founders to build rapport and align our solutions with their high-level business goals

Requirements:

• A minimum of 3 years in a quota-carrying role within SaaS, MarTech, or eCommerce, with a proven track record of meeting or exceeding revenue targets
• A minimum of 3 years successfully managing contract renewals, meeting or exceeding against your company's average renewal rate
• Strong bias to action and ability to prioritize multiple internal and external asks in a way that moves your business forward
• Strong organizational structure to how you approach your day-to-day plus long-term territory strategy
• An understanding of the digital shelf and how user-generated content impacts the broader brand-to-retailer ecosystem
• The ability to navigate complex organizational structures and build consensus among diverse stakeholders, including Marketing, Sales, IT, and Procurement
• Exceptional business acumen and the ability to translate technical features into high-level strategic outcomes for C-suite executives
• A consultative approach to sales, using active listening and two-way discovery to solve customer 'pain points' rather than just selling features
• Strong project management skills with the ability to lead a multi-threaded sales or renewal process from initial outreach to legal signatures
• A natural curiosity for e-commerce trends and a passion for helping brands build trust with their consumers
• Experience building and maintaining long-term, trusted partnerships that result in high retention and account expansion