Customer Service Representative - Part Time

ADF Medical Services Inc. is a growing medical services company seeking a friendly and reliable Part Time Customer Service Representative. The role involves supporting patients and clients by handling inquiries, providing information, resolving concerns, and maintaining confidentiality while meeting service quality standards.

Responsibilities:

• Handle patient and client inquiries via phone, email, and chat channels
• Provide accurate information on services, appointments, billing, and general support
• Resolve customer concerns and complaints with empathy and professionalism
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure full resolution and satisfaction
• Escalate complex or sensitive issues to the appropriate department
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Meet part time shift requirements and service quality standards

Requirements:

• Handle patient and client inquiries via phone, email, and chat channels
• Provide accurate information on services, appointments, billing, and general support
• Resolve customer concerns and complaints with empathy and professionalism
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure full resolution and satisfaction
• Escalate complex or sensitive issues to the appropriate department
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Meet part time shift requirements and service quality standards