Home
Jobs
Saved
Resumes
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Genesys Cloud Engineer
Thinkbyte Consulting, Inc.
Website
Genesys Cloud Engineer
NEWARK, DE, United States
Contract
3 days ago
Apply Now
Key skills
JavaScript
SQL
SQL Server
Performance Optimization
Salesforce
About this role
6+ years of experience in
telecom/contact center engineering
, including
2+ years with Genesys Cloud (PureCloud)
and
Genesys certification required
Strong hands-on expertise in
IVR/ACD scripting, Architect flows, and Omni-channel routing (Voice, Chat, Email)
Experience supporting
ACD, dialer, call recording, WFM, SIP/H323 troubleshooting
, and telecom performance optimization
Proficiency with
Genesys Cloud APIs, REST/Web Services, HTML, JavaScript, and SQL Server integrations
Experience integrating
Genesys Cloud with Salesforce Voice Cloud and third-party platforms
Strong background in
Tier 3 support, root cause analysis, disaster recovery planning, and telecom capacity/performance monitoring
Working knowledge of
network protocols, unified communications systems, and call center infrastructure best practices
Apply Now
Home
Jobs
Saved
Resumes
Genesys Cloud Engineer at Thinkbyte Consulting, Inc. | JobVerse