Genesis- Contact Center (Only W2)
Santa Clara, Utah, United States of America
Contract
13 hours ago
Key skills
SalesforceCRMSAP
About this role
Position: Contact Center Consultant
Location: Santa Clara, CA
Duration: 5+ Months
Skill needed:
Genesis (Contact Center)
SAP C4C (Cloud for Customer)
Salesforce Service Cloud
Key Responsibilities
Implement and support contact center solutions (IVR, routing, omnichannel) using Genesis
Configure and integrate SAP C4C and Salesforce Service Cloud
Work on CTI / API integrations between contact center and CRM systems
Handle requirement gathering, configuration, testing, and production support