Customer Success and Onboarding Manager

Wonderly is building an innovative AI business platform for service businesses, aiming to enhance their operational efficiency and revenue generation. The Customer Success and Onboarding Manager will be responsible for ensuring customers successfully launch and utilize the platform, diagnosing issues in the system and coordinating with internal teams to resolve them.

Responsibilities:

• Own the onboarding and early success of each customer
• Launch and monitor ads, website, and funnel performance
• Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior)
• Identify where performance is breaking and take action
• Work directly with customers to ensure they are following through on leads and processes
• Coordinate with internal teams to resolve product gaps or issues
• Continuously improve how Wonderly performs across customers

Requirements:

• Strong problem-solving ability
• The ability to reason through systems (not just follow playbooks)
• Comfort operating in ambiguity
• High ownership — you are responsible for outcomes, not just activity
• The ability to handle multiple moving pieces simultaneously
• 1–4 years of experience in a high-performance environment (startup, ops, consulting, sales, etc.)
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities at once
• Clear and direct communication
• High ownership and accountability
• Experience with marketing, ads, or customer operations is helpful but not required
• New grads welcome — if you've operated at a high level in school, sports, side projects, or anything else, that counts