Business Systems Analyst Sr

Dayforce is a global human capital management company headquartered in Toronto and Minneapolis, seeking a Senior Salesforce Business Analyst/Solution Specialist. In this role, you will collaborate with business stakeholders to deliver scalable Salesforce solutions, translating business needs into technical solutions and leading end-to-end delivery across Salesforce initiatives.

Responsibilities:

• Collaborate with business stakeholders to elicit, analyze, and document business and system requirements
• Translate requirements into functional specifications, solution designs, and user stories
• Serve as a Salesforce Sales Cloud SME, providing strategic guidance on platform capabilities and best practices
• Lead and support end-to-end delivery of Salesforce projects, including design, configuration, testing, and deployment
• Perform Salesforce administration and configuration (declarative), including workflows, flows, validation rules, and security model
• Partner with technical teams to ensure solutions are scalable, maintainable, and aligned with architecture standards
• Conduct impact analysis, risk assessment, and solution feasibility evaluations
• Support and lead User Acceptance Testing (UAT) to ensure solutions meet business requirements
• Provide ongoing production support, troubleshooting issues and coordinating resolutions
• Maintain and enhance Salesforce documentation, knowledge base, and release communications
• Drive process improvements and adoption through training, demos, and stakeholder engagement
• Manage stakeholder relationships and lead cross-functional initiatives and projects

Requirements:

• 8+ years of experience as a Business Analyst, Salesforce BSA, or similar role
• Strong expertise in Salesforce Sales Cloud (mandatory)
• Hands-on experience with Salesforce configuration (declarative development)
• Proven experience delivering Salesforce implementations and enhancements end-to-end
• Strong understanding of business process mapping, requirement gathering, and solution design
• Experience working in Agile/Scrum environments
• Excellent analytical, problem-solving, and communication skills
• Ability to bridge business and technical teams effectively
• Bachelor's degree in Computer Science, Engineering, Business, or related field preferred
• Salesforce certifications such as: Salesforce Administrator, Salesforce Business Analyst, Sales Cloud Consultant
• Experience with Salesforce CPQ / Revenue Cloud (nice to have)
• Familiarity with Sales processes such as GoToMarket processes, Sales Compensation / Incentives, Outreach, Forecasting and Revenue Intelligence
• Familiarity with Agentforce
• Experience with reporting, dashboards, and data analysis in Salesforce