Customer Success and Onboarding Manager

Wonderly is building the first end-to-end AI business platform for service businesses, and they are seeking a Customer Success and Onboarding Manager to ensure customers are successfully launched and getting real results from their platform. This role focuses on identifying issues in customer performance and providing solutions to ensure that customers derive maximum value from Wonderly's services.

Responsibilities:

• Own the onboarding and early success of each customer
• Launch and monitor ads, website, and funnel performance
• Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior)
• Identify where performance is breaking and take action
• Work directly with customers to ensure they are following through on leads and processes
• Coordinate with internal teams to resolve product gaps or issues
• Continuously improve how Wonderly performs across customers

Requirements:

• 1–4 years of experience in a high-performance environment (startup, ops, consulting, sales, etc.)
• New grads welcome — if you've operated at a high level in school, sports, side projects, or anything else, that counts
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities at once
• Clear and direct communication
• High ownership and accountability
• Strong problem-solving ability
• The ability to reason through systems (not just follow playbooks)
• Comfort operating in ambiguity
• High ownership — you are responsible for outcomes, not just activity
• The ability to handle multiple moving pieces simultaneously
• Experience with marketing, ads, or customer operations is helpful but not required